QCTNow.com is the primary training platform/site of Quality Career Training, LLC, a Michigan-based corporation owned and operated by 3 partners with varying skills and experience to include:

• 30+ Years Writing, Trainer, Auditing & Consulting on Course Subject Matter
• College Level Educator
• Website Development, Programming & Security
• Marketing & Communications
• Operations Management

You’re in good hands with the Quality Career Training, LLC team!

QCTNow.com is Quality Career Training, LLC’s online training platform. It provides professional training focused on compliance, quality systems, regulatory requirements, manufacturing, life sciences, and related industries.

QCTNow.com is designed for professionals, employees, managers, auditors, quality teams, regulated organizations, and anyone who needs practical training in compliance, quality, manufacturing, or industry standards.

If your career requires training and compliance on the topics covered in our Course catalog, or if you simply have an interest in the material or want to get ahead on training to improve your resume, QCTNow.com is a good fit for you.

Our training currently covers quality systems, regulatory compliance, auditing, manufacturing, documentation, corrective action, validation, risk management, industry standards, and many other topics used in regulated and quality-focused workplaces.

Visit our full Course Catalog to find the courses that best fit your job description and industry.

Yes. Our courses are designed around applicable quality, compliance, regulatory, and industry standards. Course content is developed to help learners understand both the requirements and how those requirements are applied in real-world work environments.

Yes. Most QCTNow.com courses are completed online through your account and training dashboard. No special software download is normally required.

Courses are available online. If at any time Quality Career Training, LLC offers hybrid, in-person, or group training, this FAQ will be updated and an In-person Training page will be displayed in the main menu of the site. Until that time, all courses are for online, self-guided participation only.

Yes. Standard course purchases are generally for individual learners, but group packages, special pricing, and on-site training may be available for organizations. Contact us if you need training for multiple employees or would like to discuss customized training or bulk account rates and discounts.

Direct help and support system help is provided by the Quality Career Training, LLC team based in the US.

Our customers and trainees work directly with us.

QCTNow.com supports multiple language translations (look for the little flags) on static pages of the site and courses, to include translation of lessons and quizzes.

Translations are deemed accurate enough for trainee comprehension, ensuring they can understand and successfully complete courses.

All course lessons include audio versions, whereby lesson material is read aloud to the trainee using the voice and language of their choice.

Quality Career Training, LLC is dedicated to making courses as accessible as possible and welcomes any suggestions or feedback from site users.

Our ethical and professional responsibility, importance of accurate course information, and potential, real-world outcomes in our trainees’ work environment, require we limit the use of AI and provide transparency as to where and when AI tools are used in the QCTNow.com training platform.

Yes. Your account gives you access to purchased courses, course progress, certificates, account settings, support tickets, and other learner information.

You can create an account during registration or when purchasing a course. Follow the registration prompts and use an email address you can access, since important account and verification messages may be sent there. Be sure to check your Spam or Junk folders if you don’t see your verification email within 5 minutes.

You may register and create an account prior to purchasing. This is sometimes helpful to speed up the purchase process later, eliminating the need to create and validate your account during the course purchasing process. Register first if you wish, then browse the course catalog and buy your course.

Choose the course you want, complete the online registration and checkout process, and then log in to your account to begin training. If you have trouble during enrollment, our support team can assist. Use the Support link below or review other FAQ’s to find the answer you’re looking for.

Some account information such as email address can be updated from your dashboard. Follow these steps:

1. Visit your Dashboard
2. Choose the profile icon in the upper left
3. Choose Settings
4. Choose Security

If you need help changing important account information, contact QCT support with the link below.

Keep in mind that course completion certificates are not account dependent, and remain available in our system via the QR code or ID number indefinitely. You may continue to use the system with whichever account you prefer and close or delete the other account.

There might be a scenario where you wish to delete one of your accounts then change the email address associated with the preferred account, even if that email address was previously used on the account you deleted. That will not cause a problem in the system. You’ll simply login with the email address you prefer.

Contact support using the link below before continuing to purchase or complete courses under multiple accounts if you don’t feel comfortable with the above instruction. We can help determine which account should be used and avoid confusion with training records or certificates.

Once enrolled, log in to your QCTNow.com account and open your training dashboard. Your available courses will appear there, and you can select the course you want to begin or continue.

Additionally, directly after purchasing courses you’ll be redirected to a receipt page. The receipt contains links to the courses where you can begin your training. Otherwise, visit your Dashboard Or click on Enrolled Courses in your user menu.

Use the Forgot Password and/or Reset Password option on the login page below the Username and Password fields. Follow the instructions sent to your registered email address and create a new password.

Customer support can also assist resetting your password if you continue to have difficulty. Use the Support link below. But remember, always check your Spam and Junk folders for any emails, such as the Password Reset email or 2 Factor Authentication, sent from our system. Adding that email or the sender address to your Safe Senders List will help ensure you get future emails.

QCTNow.com may use a verification code as an additional security step when you log in. This helps protect your account and training records from unauthorized access.

Quality Career Training, LLC takes your security and privacy very seriously.

QCTNow.com permits users to have 1 active login at a time, and this setting spans multiple devices. This aids in security, decreases the possibility of multiple people using a single account, and limits the load on our servers so that we may deliver the fastest, smoothest experience to our trainees.

Click the Clear All Active Logins link, then login as usual.

If successful, you will see a message, “All of your active login sessions have been removed.”

Before contacting support, if you continue to have trouble or the Clear All Active Logins fails, please clear/delete your browser history and try again. Like rebooting your computer, it’s amazing how often clearing out old cookies and login settings from your browser can fix localized problems.

The verification code is sent to the email address registered with your QCTNow.com account. Check your inbox for the message and enter the code on the login screen. If you don’t see the verification email within 5 minutes, be sure to check your Spam and/or Junk Folders.

Wait a moment and check your email again. Also check your Spam and Junk folders. Make sure you are checking the same email address that is registered with your QCTNow.com account.

If you continue to have trouble, we’re here for you. Use the Support page link below to reach out to us.

Automated verification and account emails can occasionally be filtered by email providers. If you are expecting a verification code or password-reset message and do not see it in your inbox, check Spam and Junk folders before contacting support.

Use the course listings, categories, industry filters, or site search to find training related to the topic, regulation, standard, or job function you need.

Review the course title, description, learning objectives, applicable standards, and intended audience. If you are taking training to satisfy an employer, client, or regulatory requirement, confirm their specific requirements before enrolling.

Consider filtering courses by Industry to help you find courses suited for you.

Yes. QCTNow.com organizes training by subjects, industries, standards, job functions, and other relevant categories to make it easier to find appropriate courses.

Many courses do not require prerequisites. If a course requires previous knowledge, experience, or another course, that information should be identified in the course description.

Course length varies depending on the subject and amount of material. Course information may include estimated training hours, but because most courses are self-paced, your actual completion time may vary. The speed at which you complete a course is up to you.

Fast readers or those familiar with the course material may be able to complete a course more quickly. Likewise, those learning the material for the first time or depending on their learning style, may take a bit longer.

Add the course you want to your cart and follow the checkout process. After payment is completed, the course will automatically be associated with your QCTNow.com account.

Immediately after purchasing courses, the following receipt page will provide links to begin the courses. Or visit the Enrolled Courses link in your user menu.

Available payment methods are displayed during checkout. Choose one of the payment options shown when placing your order.

Payment processing is handled by both Stripe and PayPal, where you may use any form of payment those systems permit to include different credit cards, debit cards, even funds you already have available in those systems.

The choice is yours.

Order information may be available through your account dashboard and may also be sent to the email address used during checkout.

Confirm that your payment information is correct and try again. If the payment continues to fail, contact your card provider or payment service first. If everything appears correct and you still cannot complete the order, contact QCT support with the link below.

Yes. Visit any course page and choose the Gift This Course link below the Add to Cart button. Complete the gift form which includes recipient information, and then complete the checkout process.

Companies interested in purchasing courses for multiple employees or setting up a bulk discount account or obtaining a discount code should reach out to Quality Career Training, LLC via the Contact page. However, gift purchases are still an option if you choose. Simply send the gift to the employee’s email address.

Since our training materials are delivered immediately upon purchase, and users are able to browse lesson material, we’re unable to offer refunds once access has been granted. We encourage you to review course details carefully before enrolling to ensure it’s the right fit.

If you purchased the wrong course and wish to make an exchange, use the Support page and a Quality Career Training, LLC representative will assist you.

If a course is 20% complete or more, meaning a student has already progressed through 20% of the course lessons and quizzes, exchanges are not permitted. We encourage you to complete or abandon the original course and purchase the other course.

Log in to your QCTNow.com account, open your dashboard, locate the course, and select it to begin or continue your training. You may also click the Enrolled Courses button below.

QCTNow.com courses are self-paced, so you can work through the training on your own schedule. Your certificate is issued after you have completed the required course material and successfully passed any required final assessment. The length of time it takes to complete a course is up to you; however, the purchase of a course expires after 365 days or 1 calendar year. You may progress through course lessons, complete a course, obtain your certificate, and even retake the course or return to various lessons at any time within that year.

Follow the course navigation and complete each required lesson or activity in sequence. Some courses may require you to complete an agreement, lesson, quiz, or other step before continuing.

Typically a student will be presented with a lesson followed by a Mark As Complete button, followed by a Next button, to automatically proceed to the next lesson or quiz. The flow is seamless, no refreshing of pages, no confusion.

Additionally, you can revisit completed lessons in the course menu, and all lessons that were previously completed will have a green dot and check mark. Marking a lesson complete is similar to using a bookmark to help you return to where you left off. If you are interrupted during the course and need to return later, use the course menu to find the next lesson or quiz that has not been marked complete.

Yes. Your progress is normally saved to your account as you complete lessons and course activities.

Yes. Because most courses are self-paced, you may leave the course and return later. Log back into the same account to continue from your saved progress. Visit Enrolled Courses in your user menu. Then choose the course and use the course menu to return to the next lesson in the series.

Some courses include quizzes or a final exam to confirm that you understand the material. Follow the instructions shown in the course and complete all required assessments before finishing the course.

After successfully passing the final exam you’ll be presented with a green Complete Course button. Clicking this button will direct you to the course overview page. The usual purchase button will be swapped for a Certificate button and a Retake Course button.

If you encounter a situation where you’ve passed a final exam and the green Complete Course button has not been presented, look through the course menu for any lessons or quizzes that had not been completed. Complete them and return to the final exam or close the course to see that your certificate is now available.

This would be an uncommon scenario. Lessons are all available sequentially and students are typically not permitted to skip ahead. Each lesson must be marked complete, and each quiz passed, in order to move ahead through the course.

Contact Support if you completed a course and are not able to view/obtain your certificate. We’ll set things right.

Yes, given that you are still within 365 days of date of purchase of the course. Visit the course you wish to retake and click/choose the Retake Course button. You’ll be presented with the option to clear your data. This option will erase previous lesson completions and quiz attempts. You’ll be forced to proceed through the course sequentially, one lesson and one quiz at a time. You can obtain an updated certificate, but your original certificate record will remain in the QCTNow.com records. Or, choose to keep your data and retake the course allowing you to skip around to refresh your memory on various lessons or by retaking quizzes as needed.

First make sure you have completed everything required on the current lesson, including any quiz, acknowledgment, or completion button. In the course menu, look for any lessons or quizzes that were not marked complete. Complete them, and then return to the next, non-complete lesson.

If the problem continues, refresh the page, restart your browser, and clear your browser cache (delete history) before contacting support.

After that, please visit our Support page for assistance.

Yes. A personalized certificate is issued after successful completion of the course and any required final assessment.

Your certificate becomes available after all required course material and assessments have been successfully completed.

We love this question, and the answer is YES.

Each time you purchase a course, our system checks if that course is associated with any bundles and if it completes the full group of all courses in that/any bundle. If so, you are AUTOMATICALLY ENROLLED in the bundle.

You may not have benefitted from the initial bundle savings, but you will be awarded any specialized certificate, such as “Lead Auditor” once all courses are successfully completed.

Log in to your QCTNow.com account and open your dashboard. Your completed-course certificates can be accessed from the Enrolled Courses menu link, or the Courses menu link, or go straight to your Certificates.

Additionally, you can visit the course overview page from the Course catalog, and in place of the usual Add To Cart button you will find a View Certificate button.

A certificate was also emailed to the address on file after you completed the course. You likely have a copy of the certificate in your email.

Yes. Once your certificate is available, you can download it and save or print a copy for your records.

Certificates associated with your QCTNow.com account should remain available through your dashboard. Make sure you log in using the same account you used to complete the training.

Log in, then click/choose Dashboard in your user menu. On the dashboard you can visit your Courses, sometimes referred to as Enrolled Courses, and each completed course will provide an option to obtain the certificate. Or click/choose your user profile icon in the upper right, then choose Certificates in the dropdown.

If the information in your certificate is wrong, or the appearance makes the certificate unusable, contact QCT Support for assistance.

Support staff will ask you to verify your correct display name. After that they will manually initiate the regeneration of the certificate. Once the certificate has been regenerated, it will be available in the usual locations.

Contact QCT Support for assistance.

Support staff will ask you to verify your correct display name and course or bundle associated with the certificate. After that they will manually initiate the regeneration of the certificate. Once the certificate has been regenerated, it will be available in the usual locations.

Each certificate includes a QR code that can be scanned, along with an identification number, allowing anyone to view the validity of the certificate on QCTNow.com.

They can also visit QCTNow.com and use the manual certificate verification page.

Certificates and records are maintained for a minimum of 10 years from the issue date.

Your dashboard is the main area of your account. It gives you access to your courses, course progress, certificates, account information, support tickets, and other learner tools.

Log in and open your dashboard. Your enrolled or purchased courses should appear in the course area of your account. After login you can also click on Enrolled Courses.

Course progress is displayed through your learner dashboard and within the individual course.

Log in to your QCTNow.com account and open your dashboard. Your completed-course certificates can be accessed from the Enrolled Courses menu link, or the Courses menu link.

Additionally, you can visit the course overview page from the Course catalog, and in place of the usual Add To Cart button you will find a View Certificate button.

A certificate was also emailed to the address on file after you completed the course. You likely have a copy of the certificate in your email.

Use the profile or account settings available from your dashboard. If you cannot change the information you need, contact support.

Your support area allows you to view tickets you have submitted, read responses, and check the status of your requests.

Login and visit the Support page to see your tickets, progress, and responses.

QCTNow.com works best with a current version of a modern web browser such as Chrome, Edge, Firefox, or Safari. No special software download is normally required.

If you experience glitches or bugs when purchasing or taking a course, and you are not using Google’s Chrome browser, We encourage you to give Chrome a try. Historically speaking, it is less buggy when using dynamic websites with complex functionality.

Yes. QCTNow.com is designed to work on modern desktop computers, tablets, and mobile devices. For longer courses or detailed course material, a larger screen may provide the best experience.

Start by refreshing the page. If the problem continues, clear the browser cache (delete history),  close and restart your browser, and log back in. Ensure your internet connection is working by visiting other websites. You can also try a different modern browser or device.

We highly recommend trying a completely different device or browser before concluding that the system is at fault for the condition you’ve encountered.

If the problem is solved by using a different device or browser, Ensure the previous device or browser is fully up to date. That would include the operating system or firmware of the device, and the browser itself.

That said we are always here to help. Visit the support page to get assistance if you’ve exhausted your options.

Make sure the page has fully loaded and that you have completed any required steps prior to the button. Refresh the page and try again. If necessary, clear your browser cache (delete history) or try another browser.

Oftentimes there is another link or button available in the website to get you where you need to be. For instance, A button that says Courses meant to direct you to the catalog of courses, can be circumvented by using the main navigation of the website where you will also find Courses listed.

Lesson completion, quiz submittal and course completion buttons are the most crucial for site functionality. You can still follow the steps above, or reach out to Support to help you solve the problem.

Refresh the course page and confirm that the lesson or activity was fully completed. If the progress still does not update, log out, restart your browser, clear the cache, and log back in.

Yes. Ad blockers, privacy extensions, script blockers, antivirus browser tools, corporate security systems, or unusually strict browser settings can sometimes interfere with website functions. If you suspect this is happening, try another browser or temporarily disable the conflicting extension.

If you suspect QCTNow.com functions are being blocked by software or network security, a simple test is to login to QCTNow.com on your personal mobile device. If everything is working on your personal device, which is connected to the Internet via your own private connection, then you will have determined that the website is working and the problem you experienced earlier is a localized issue.

If you have reviewed these FAQs and still need help, use the QCTNow.com support system to submit a support request. We are happy to assist with account, payment, course, certificate, and technical issues.

Log in to your QCTNow.com account and open the support area. Create a new ticket describing the issue you are experiencing.

Include a clear description of the problem, the course involved, what you were trying to do, and any error message you received. Screenshots can also be very helpful when reporting a technical problem.

Do not simply state that something isn’t working or that you ran into a problem. Describe the button/link you clicked, the functionality you expected to experience, the two or three steps that led up to the error you encountered, or any other details to help us help you better.

Log in and return to the support area of your account. You can review your submitted tickets, responses, and current ticket status there.

Responses will appear in your support ticket, and you may also receive an email notification depending on your account and notification settings.

As always, be sure to check your spam or junk folders for any emails from our system.

If your support ticket has not been addressed in a timely manner, or your particular situation requires a faster response, Utilize the other means of communication available on the support page such as the email or texting. We may respond via phone if we need additional details or If we need you to help troubleshoot the problem or test the fix.

Our support team is available to assist with registration, account access, payments, courses, certificates, and technical issues. For the fastest assistance and for all technical difficulties, submit a support ticket through your QCTNow.com account. For simple questions or inquiries into Quality Career Training, LLC’s services, we recommend using the Contact page.